Privacy Policy

What we collect

We collect:

• Account information: your name, email address and password (stored only as a secure hash), and the organizations you create or join.
• Business and registration information: what you enter to register for texting, such as your legal business name, tax ID (EIN), address, contact person, job title, website, and, for sole proprietors, your mobile number.
• Phone numbers and communications: the numbers on your account, the calls and texts you send and receive through the Service, and their details (time, numbers, delivery status).
• Technical information: your IP address, browser and device details, and logs of how the Service is used. We use a sign-in cookie to keep you signed in. Cloudflare Turnstile checks that sign-ups come from people, not bots.

How we use it

We use information to:

• provide, secure and support the Service, including connecting your calls and delivering your texts;
• register you or your business with Twilio, The Campaign Registry and carriers when you ask us to;
• publish your business page, SMS privacy policy and SMS terms after you submit a texting registration;
• send you account emails, such as verification and important notices;
• find and stop fraud, spam and abuse, and meet our legal obligations;
• understand and improve how the Service works.

Who we share it with

We do not sell your personal information, and we do not share it for targeted advertising.

We share information only with:

• service providers who run the Service for us: Cloudflare (hosting, security and email), PlanetScale (our database), Twilio (phone numbers, calls and texts) and Grafana Labs (service monitoring);
• Twilio, The Campaign Registry and mobile carriers, for texting registration, when you submit one;
• the public, for your business page, SMS privacy policy and SMS terms, after you submit a texting registration (these pages show your business name, description, address and contact details, and never your tax ID; for sole proprietors they show only your city and state and never your personal mobile number);
• authorities, when the law requires it or to protect people from harm;
• a buyer or successor, if Common Number is sold or merged, under this policy.

Your customers' information

When you call or text your customers through the Service, you decide what you collect from them and why, and we process their information on your behalf to provide the Service. We do not use your customers' phone numbers or messages for our own marketing, and we do not sell or share them for marketing.

How long we keep it

We keep information while your account is active and for as long as needed afterwards to meet legal, tax, billing and carrier requirements, resolve disputes and enforce our agreements. For example, we keep records of texting registrations and consent. When we no longer need information, we delete or de-identify it.

Security

We use reasonable safeguards, including encryption in transit, access controls and least-privilege database access. No system is perfectly secure, so we cannot guarantee security.

Your choices and rights

You can see and update most of your information in the Service. You can ask us to access, correct or delete your personal information, or to close your account, by emailing us. Some information we must keep for legal or carrier reasons, and we will tell you if so.

Depending on where you live, you may have other privacy rights, such as knowing what we collect and not being discriminated against for using your rights. We will honour them as the law requires. We may need to verify your identity first.

Children

The Service is not meant for anyone under 18. We do not knowingly collect information from children.

Changes to this policy

We will post any change here with a new effective date, and tell you before a significant change takes effect.

Contact

COMMON NUMBER LLC, 2525 Date St, Honolulu, HI 96826. Email: peter@commonnumber.com.